Booking Process
We are so glad you are taking this step. Heart of Mind Psychology Inc. provides 100% virtual psychological therapy exclusively for adults across Alberta.
Whether you are seeking to heal from past experiences, navigate current life transitions, or simply find more grounded presence and clarity in your daily life, I look forward to connecting with you.
Taking the first step toward support should feel clear and straightforward. To help streamline your care and get you started right away, you do not need to wait for a preliminary consultation call. You can view current availability, schedule your sessions, and manage your appointments directly through our secure, PIPEDA and HIA-compliant booking portal, Jane App.
Please note: A valid credit card is required on file to secure your initial appointment within the Jane portal, though it will not be charged until after your session is complete.
How to Book:
Step 1: Choose Your Appointment Type
When you access the booking portal, you will see two options:
Psychological Services - Initial individual intake (Telehealth, 50 Minutes) - For new clients ready to begin therapy. This first session is dedicated to gathering your history, discussing what you are looking for, and collaboratively building a treatment plan.
Psychological Services - Individual Therapy ( Telehealth, 50 minutes):For returning clients to continue our ongoing work together. To ensure schedule availability for all clients, you are welcome to book up to a maximum of 4 upcoming sessions at a time.
Step 2: Complete Your Intake Forms
Once you book your initial session, Jane App will automatically email you a secure link to complete your clinical intake and informed consent forms. Please complete these forms at least 48 hours prior to our first meeting.
Email Note: If you do not see your intake paperwork or video link in your inbox, please check your junk or spam folder, as automated clinic emails are sometimes filtered there.
Insurance Note: If you would like us to submit direct billing to your insurance provider (e.g., Alberta Blue Cross, Canada Life, Sun Life), please ensure you complete the Extended Health Benefits section within your intake paperwork before your session.
Step 3: Join Your Virtual Session
You will receive an email reminder prior to your appointment containing your secure video link. At the time of your session, simply click the link from a quiet, private space within Alberta to begin.
Important Clinic Policies
Waitlist If you do not see a time that works for your schedule, we highly encourage you to add yourself to our digital waitlist directly through the Jane booking page. If an earlier appointment becomes available, our office will notify you immediately.
Cancellation Policy Your appointment time is reserved exclusively for you, and a minimum of 24 hours' notice is required for any cancellations or schedule changes.
If you need to cancel or reschedule with more than 24 hours' notice, please do so easily through your secure Jane profile. You can also call and leave a voicemail at 587-882-4420 or email at hello@heartofmindpyschology.ca.
Cancellations made with less than 24 hours' notice, or missed appointments, will be billed by our office for the full session fee.
Crisis & Emergency Support Please note that our online booking system is not monitored 24/7. Heart of Mind Psychology Inc. does not provide emergency crisis intervention. If you are experiencing a mental health emergency, please dial 911 or contact the National Suicide Crisis Helpline at 988.
